Complaints

In the first instance, to submit a complaint you should contact CreaEnergia's customer service. Specifically, you can direct your complaint to the email inbox
[email protected], (also valid for queries or information requests). For billing and/or reading issues you can contact directly the inbox [email protected], (for electricity or gas supplies).

By post: Calle Orense nº 68, Madrid – 28020.
Customer Service free phone: 900 82 88 44

If, after CreaEnergia's resolution of the complaint, you are not satisfied with it or with the proposed solution, depending on the subject matter and content of the complaint, you are informed of the complaint or conflict resolution channels available to you:

• For complaints or disputes arising in relation to the supply contract at tariff, or access to the networks, or billing arising therefrom, you may direct your administrative complaints to the competent body on energy matters in the corresponding Autonomous Community.
• And this without prejudice to being able to exercise the relevant actions before the competent courts.